Help & Guidance
Quick answers for uploads, privacy, and what to do next. If something looks off, start with Troubleshooting.
Private by design
Science-informed summaries
Educational, not medical advice
Typical flow: Upload → Reports → Action Plan
Tip: Use an export from your DNA provider (e.g. AncestryDNA) — not screenshots or PDFs.
STEP 1
Upload your DNA file
Upload your AncestryDNA export and start processing.
STEP 2
Review Pathway Insights
See your strongest wellness-related pathway signals.
STEP 3
Generate your Action Plan
Turn insights into a practical, adjustable weekly plan.
📄
Supported files
Current support
- • AncestryDNA .txt export
- • Use the original file (do not rename or modify)
- • Large files are expected — processing time may vary
Support for additional providers (such as 23andMe) is planned.
⏳
Processing time
What to expect
- • A progress stage label updates as processing runs
- • Keep the tab open while processing completes
- • Refresh if status appears stalled
🔒
Privacy & security
Your data
- • Uploads are tied to your account
- • Raw DNA files are deleted after processing
- • Reports are educational, not medical advice
Troubleshooting
Unsupported file type
Only AncestryDNA .txt exports are currently supported.
Only AncestryDNA .txt exports are currently supported.
Processing seems stuck
Refresh the page to resume status checks, or retry the upload.
Refresh the page to resume status checks, or retry the upload.
FAQ
Is this medical advice?
No — reports are educational context only.
No — reports are educational context only.
Can I upload multiple files?
Currently one active upload per account.
Currently one active upload per account.
Important note
These reports are educational and not medical advice. Genetics is one input among many —
lifestyle and environment matter.